Quack FAQ

What is Quack?

Quack is the easiest way to join the right crowd for you and make connections through the people you trust - your friends.

It’s the most personal network ever because it’s built using the people in your friends’ Contacts. That way, you already know they’re real live people and not fakes, catfishes, or robots.

Whether you find yourself in a new city, new campus or just looking for a new crew, Quack is the key to making the friends you always wanted to find.

What is Circle?

Circle is the heart of Quack. It’s where you can find people trusted by your friends because we use their Contacts to build it. Here you can chat, see who and what you have in common, and turn acquaintances into friends, roommates, companions, cohorts… you get the idea. The possibilities are endless.

How do requests work?

You only have to request to chat with friends of friends (your Circle).

To request to chat, follow these steps:

  1. Go to your Circle

  2. Tap on the person you want to chat with

  3. Tap the ‘Chat’ icon under their photo

  4. Tap ‘Send a request’

Note: Once the request is sent you will have to wait for them to accept your request. When it’s accepted, you can begin chatting instantly. Duck yeah.

What can users see on my profile?

When users visit your profile they will see the following:

  • Name & age
  • Photos
  • Mutual friends
  • Work & education
  • About you

Note: People from Circle will not be able to see your phone number or the phone number of any of your contacts. We’ll leave that up to you.

How can I add photos?

Add photos to your Quack profile by following these steps:

  1. Go to your Profile

  2. Click on “Edit Profile”

  3. Click the “+” sign to upload a photo from your phone’s library or take a brand new one.

Note: You can add up to six photos, so make ‘em count!

How can I change my profile photo?

To change your profile photo, follow these steps:

  1. Go to your Profile

  2. Click on “Edit Profile”

  3. Tap the "+" icon to add a new photo. (Psst, the biggest + is your profile pic).

How can I delete a photo?

To remove a photo from your profile, follow these steps:

  1. Go to your Profile

  2. Click on “Edit Profile”

  3. Tap the photo you want to delete. Once opened, click the trash can icon. All done!

What is Quack?

Quack is the easiest way to join the right crowd for you and make connections through the people you trust - your friends.

It’s the most personal network ever because it’s built using the people in your friends’ Contacts. That way, you already know they’re real live people and not fakes, catfishes, or robots.

Whether you find yourself in a new city, new campus or just looking for a new crew, Quack is the key to making the friends you always wanted to find.

What is Circle?

Circle is the heart of Quack. It’s where you can find people trusted by your friends because we use their Contacts to build it. Here you can chat, see who and what you have in common, and turn acquaintances into friends, roommates, companions, cohorts… you get the idea. The possibilities are endless.

Who are my “Friends”?

That’s simple. Your “Friends” are everyone in your phone’s Contacts.

Who are my “Friends of Friends”?

Again, pretty simple. Your “Friends of Friends” are friends (Contacts) of your friends. These are the people you will see inside of your Circle. You can easily view who your mutual friends are by checking out their profiles. Each profile will show you how many friends you have in common and who those mutual friends are.

How do I join?

To join Quack, please follow these steps:

  1. Download it on the App Store or Google Play

  2. Enter a valid phone number

  3. Enter the code you receive via text

  4. Finish following the instructions to complete Sign up

Hot tip: We suggest putting the name you usually go by and good photos of yourself so you can make a great first impression

Where can I download Quack?

Quack is available in your App Store and Google Play store. We’re the one with the duck in the icon, just in case you were confused.

How does it work?

We’re friendship focused - that means this is THE place to build your community based on who you actually want to see in it.

To help hit that home, here’s exactly how Quack works:
  • Allow access to your Contacts in order to see friends of your friends

  • Find all your friends of friends in Circle and start browsing profiles

  • Send and accept requests for people you want to know better - ice broken!

  • Chat with your existing Contacts, just as you’d normally text them
  • Invite friends to join Quack to keep expanding your Circle

Now get quackin’.

Are there any rules?

Only a few, no big deal. We’re all just little ducks in a big pond, let’s play nice here! Check our Guidelines and Terms and Conditions to make sure you use the app safely and responsibly.

Do I have to pay for Quack or is it free?

Quack is free, and always will be! In the future, we’ll introduce new features to elevate your Quack experience. Then we might ask for some bread.

How do requests work?

You only have to request to chat with friends of friends (your Circle).

To request to chat, follow these steps:

  1. Go to your Circle

  2. Tap on the person you want to chat with

  3. Tap the ‘Chat’ icon under their photo

  4. Tap ‘Send a request’

Note: Once the request is sent you will have to wait for them to accept your request. When it’s accepted, you can begin chatting instantly. Duck yeah.

Are users notified if I decline a request?

Nope. For your privacy and to avoid awkward situations, users are not notified if you decline a request. They will only be notified when requests are accepted and chats can begin.

How does messaging work on Quack?

You can message any one of your existing Contacts on Quack. If you want to talk with someone from your Circle, you must request to chat and wait for them to accept.

Why has one of my conversations disappeared?

If you can't see a particular conversation, it's because the other person has deleted their account (sad duck) or has been blocked for violating our guidelines (bad duck). Unfortunately, we're unable to provide you with detailed information about a specific user.

How can I view older messages?

You can find conversations with a particular user by typing their name in the search bar in Chat. If you don't remember the exact nickname that person had, you can just scroll through older conversations. Keep in mind that it is not possible to recover deleted conversations. We’re not magicians.

How can I add someone to my Favorites?

To add someone to your Favorites, follow these steps:

  1. Go to friend’s profile

  2. Tap the star icon under their photo

Or

  1. Go to your Chat

  2. Tap the star icon in the top right corner

Note: When you tap the search bar your Favorites will appear on top. To unfavorite just tap the icon again (it will turn white, which means they are no longer one of your faves).

Why isn’t anyone responding to my messages?

Maybe this person wasn’t online, or maybe they deactivated their notifications, or just dropped their phone off a cliff? Bottom line - your message was probably great, but maybe could have been better. Perhaps it’s time to try another approach.

Try to be more creative and use something that will catch their attention. Quack a joke or tell them a deep duck secret... but seriously, don’t just copy and paste the same message to everyone. Read their profile first, learn more about them, and send a lively, personal message.

Warning: This will bring all the ducks to the yard.

What can users see on my profile?

When users visit your profile they will see the following:
  • Name and age
  • Photos
  • Mutual friends
  • Work and education
  • About you
Note: People from Circle will not be able to see your phone number or the phone number of any of your contacts. We’ll leave that up to you.

How can I edit my profile?

To edit your profile, follow these steps:

  1. Go to Profile

  2. Tap ‘Edit Profile’

  3. Edit section you wish to change

Note: Changes will be saved automatically

How can I change my name?

To change your name, follow these steps:

  1. Go to Profile

  2. Tap ‘Account’

  3. Enter a new name

Note: Changes will be saved automatically

How can I change my gender?

To change your gender, follow these steps:

  1. Go to Profile

  2. Tap ‘Account’

  3. Tap ‘Gender’

  4. Choose your desired gender

Note: You can only change your gender once and you won't be able to change it back. If you have issues changing your gender, please contact support.

How can I change my date of birth?

To change your date of birth, follow these steps:

  1. Go to Profile

  2. Tap ‘Account’

  3. Enter correct date of birth

Note: You can only change your DOB once. If you have issues changing, please contact support.

How can I edit my work or education information?

Go to ‘Edit profile’ and tap your work and education section to update.

Note: One of the most important aspects of the Quack experience is that our users provide reliable information on their profiles. If you don’t choose to add yours, you won’t be able to see others’ work or education.

How can I add photos?

Add photos to your Quack profile by following these steps:

  1. Go to your Profile

  2. Click on “Edit Profile”

  3. Click the “+” sign to upload a photo from your phone’s library or take a brand new one.

Note: You can add up to six photos, so make ‘em count!



How can I change my profile photo?

To change your profile photo, follow these steps:

  1. Go to your Profile

  2. Click on “Edit Profile”

  3. Tap the "+" icon to add a new photo. (Psst, the biggest + is your profile pic).

How can I delete a photo?

To remove a photo from your profile, follow these steps:

  1. Go to your Profile

  2. Click on “Edit Profile”

  3. Tap the photo you want to delete. Once opened, click the trash can icon. All done!

How can I rotate my pictures?

Short answer, you can’t. You cannot rotate your photos at the moment, so please rotate them before uploading to your profile.

How can I delete a photo sent via chat?

Sorry to say, but it’s not possible to delete a photo via chat. But stay tuned! Quack will soon introduce disappearing photos - where you can send images that delete automatically in just seconds!

How big can photos be and what types of files do you accept?

We accept JPG, PNG, AVI and MPEG files and the file size limit is 128MB for photos and their dimension must be at least 200 x 200 pixels, boring technical stuff, boring technical stuff, blah blah blah you get it…

How can I send a photo via chat?

To send a photo to another user, follow these steps:

  1. Tap on the camera icon in the Chat

  2. Select a photo from your camera roll or take a brand new one.

Why has my photo been moderated?

We work hard to ensure that Quack is a safe platform for all of our users. Our photo moderation rules are in place to protect our flock. If your photo has been moderated, it will most likely be for one of the following reasons:

  • Your photo contains erotic/pornographic content
  • Incitement to violence or hate
  • You're wearing swimwear or underwear. Swimwear is OK in a pool or beach setting, but no bathroom mirror selfies or similar are allowed
  • Your photo is of someone under 13 by themselves
  • Your face is not clearly visible for some reason. This can include the image file being too small, your face being obscured, or too many filters being used
  • Your photo contains a watermark
  • Your photo has a caption or text laid over it
  • You have uploaded a photo of someone who is not you
  • Your photo contains firearms

Fair Warning: If you violate our Guidelines or Terms and Conditions, we may be forced to delete your account.

How do I sign in to Quack?

To sign in to Quack, follow these steps:

  1. Open app to the welcome screen

  2. Enter your phone number and we will send you a code via SMS

Once received, enter the code and click Sign in!

How do I delete my profile?

Look, we need to talk. This is a huge mistake... but if you thought it through, and you’re sure, we’ll respect your wishes.

To delete your account, please follow these steps:

1. Go to your Profile

2. Tap on ‘Account’

3. Scroll to the bottom and tap ‘Delete account’

4. Click ‘Delete my account’

Are you sure you want to miss out on all the fun? We'll miss you on Quack! You're welcome back anytime.

Can I stop receiving notifications?

Is this a noise complaint? Were we quacking too loud? Okay, if you insist... To disable notifications, please follow these steps:

  1. Go to Profile

  2. Tap on “Notifications and sounds”

  3. Turn off any notification that you don’t want to receive

Note: You can turn these back on at any time. In fact, we suggest it.

How do I reactivate my profile?

Sorry to say, but ya can’t. Once you delete your account it’s gone for good. Please create a new profile on our Sign up page and get to quackin’.

How can I manage my privacy?

You can always manage your privacy in your ‘Profile’. You control if you want to block or report users. Giving any personal information is always up to you.

Can strangers find me on Quack?

Only people in your Contacts and their Contacts. No one’s a stranger here, every Quack user is verified because they have a connection to your friends.

How can I block a user?

To block a user, follow these steps:

  1. Visit their Profile

  2. Tap ‘Block user’

Note: Blocking a user will stop their messages from reaching you, but the user will still be able to view your profile.

How can I unblock someone?

To unblock someone, follow these steps:

  1. Go to Profile

  2. Tap ‘Privacy’

  3. Tap ‘Blocked users’

  4. Swipe left on the user you wish to unblock

  5. Tap ‘Remove’ to confirm

Where can I report abusive behavior?

If you find someone’s behavior towards you or their language abusive, please let us know by following these steps:

  1. Go to user’s profile

  2. Tap ‘Report’ at the bottom of the page

  3. Select the report option ‘Abusive behavior’

How can I report an inappropriate picture?

To report an inappropriate picture, please follow these steps:

  1. Go to user’s profile

  2. Tap ‘Report’

  3. Select ‘Inappropriate photo’

Note: We moderate all photos uploaded to Quack, but very occasionally the wrong images slip through. Once we receive your report, we’ll check out the issue ASAP.

How can I report a fake profile?

To report a fake profile, please follow these steps:

  1. Go to user’s profile you want to block

  2. Tap ‘Block user’ at the bottom of page

  3. Select the report option ‘Fake profile’

If you have any additional issues, please contact our support team at support@quackapp.com.

How can I report a stolen photo?

If your photo is being used without your consent and you're not a Quack member, please contact us through our Contact us form.

How can I report someone?

To report someone on Quack, please follow these steps:

1.  Go to the user’s profile you want to report

2. Tap ’Report’ at the bottom of the page

3. Choose one of the report options

Note: Once we receive the report, we'll review it ASAP.

Offline Safety Tips

  • When chatting with people ask for recent photos – preferably ones that have been taken in the last four weeks.
  • Never feel pressured into meeting up; only do so when you are sure you are ready.
  • Always try and talk to the other person on the phone first.
  • Tell friends where you are planning to go and arrange a check-up phone call or text. Make sure you bring a fully charged mobile with credit, and let your friends know how the meeting is going and also when you get home safely.
  • Arrange your own transportation to and from the meeting place – don’t agree to meet at their place or your own home. In fact, it’s best not to give out your address at all until you have really got to know the person.
  • It can be useful to come prepared with an excuse to leave if you feel the meeting is not going well, that way you get out with a minimum of fuss.
  • When meeting up for the first time, make sure it’s in a location you know and trust. Again, we recommend telling a friend or a family member where you’re going and maybe even a photo of who you’re meeting. The safety of our flock is our main priority.

I’m having trouble installing the latest version of Quack for Android app

If you're having trouble installing the latest version of Quack for Android, try these troubleshooting tips:

1. Check to see how much space is available on your phone or tablet:

  • Open your Android's settings

  • Open your storage settings

If you have less than 100MB available, you can uninstall apps to clear up space, then retry the download. Alternatively, you may be able to move your Quack app to your Android's SD card.

2. Cancel and restart the download

3. Log out of Quack, then retry the download

4. Review Google's tips for troubleshooting download issues

5. Uninstall your Quack app, restart your phone and then re-install the Quack app from the Google Play Store

Still need help? Please tell us more about the issue.

Troubleshooting guidelines

If you're experiencing any problems on Quack, it's possible that this is being caused by a temporary issue on the server.

Please try the following steps in attempt to resolve the problem:

1. Check that you're using the latest version of the app and update it if necessary

2. Check your WiFi or 4G connection

3. Close and re-open the app

4. Sign out and sign back into your account

How can I contact customer support?

If you have a question you can't find an answer to or you want to contact us for any reason please use our Contact us form.