Safety

  1. Where can I report abusive behavior?

    If you find someone’s behavior towards you or their language abusive, please let us know by following these steps:

    1. Go to user’s profile

    2. Tap ‘Report’ at the bottom of the page

    3. Select the report option ‘Abusive behavior’

  2. How can I report an inappropriate picture?

    To report an inappropriate picture, please follow these steps:

    1. Go to user’s profile

    2. Tap ‘Report’

    3. Select ‘Inappropriate photo’

    Note: We moderate all photos uploaded to Quack, but very occasionally the wrong images slip through. Once we receive your report, we’ll check out the issue ASAP.

  3. How can I report a fake profile?

    To report a fake profile, please follow these steps:

    1. Go to user’s profile you want to block

    2. Tap ‘Block user’ at the bottom of page

    3. Select the report option ‘Fake profile’

    If you have any additional issues, please contact our support team at support@quackapp.com.

  4. How can I report a stolen photo?

    If your photo is being used without your consent and you're not a Quack member, please contact us through our Contact us form.

  5. How can I report someone?

    To report someone on Quack, please follow these steps:

    1.  Go to the user’s profile you want to report

    2. Tap ’Report’ at the bottom of the page

    3. Choose one of the report options

    Note: Once we receive the report, we'll review it ASAP.

  6. Offline Safety Tips
    • When chatting with people ask for recent photos – preferably ones that have been taken in the last four weeks.
    • Never feel pressured into meeting up; only do so when you are sure you are ready.
    • Always try and talk to the other person on the phone first.
    • Tell friends where you are planning to go and arrange a check-up phone call or text. Make sure you bring a fully charged mobile with credit, and let your friends know how the meeting is going and also when you get home safely.
    • Arrange your own transportation to and from the meeting place – don’t agree to meet at their place or your own home. In fact, it’s best not to give out your address at all until you have really got to know the person.
    • It can be useful to come prepared with an excuse to leave if you feel the meeting is not going well, that way you get out with a minimum of fuss.
    • When meeting up for the first time, make sure it’s in a location you know and trust. Again, we recommend telling a friend or a family member where you’re going and maybe even a photo of who you’re meeting. The safety of our flock is our main priority.